{"id":1000148,"date":"2011-07-13T17:51:18","date_gmt":"2011-07-13T15:51:18","guid":{"rendered":"http:\/\/wordpress4.local\/2011\/07\/13\/la-releve\/"},"modified":"2020-07-08T01:40:28","modified_gmt":"2020-07-07T23:40:28","slug":"la-releve","status":"publish","type":"post","link":"https:\/\/www.prevel.ca\/fr\/blogue\/la-releve","title":{"rendered":"La rel\u00e8ve"},"content":{"rendered":"\n

Par Robert Rosenberg<\/strong><\/a> Chez Pr\u00e9vel<\/strong><\/a>, on m’a souvent demand\u00e9 de participer \u00e0 la formation de nouveau personnel. J’accepte toujours volontiers car du coup les \u00e9quipes s’en trouvent enrichies pour partager la charge de travail. Je l’ai fait souvent pour Le Lowney<\/strong><\/a>. Aussi, il semble que les valeurs de l’entreprise s’illustrent bien dans ce projet d\u00e9j\u00e0 bien r\u00f4d\u00e9.Quand je participe \u00e0 la formation de quelqu’un, j’essaie surtout de ne pas en faire un autre Bob. La compagnie ne s’en remettrait pas d’en avoir deux. Je laisse les gens devenir le plus possible qui ils sont. Je les aide \u00e0 comprendre l’\u00e9tendue de leurs responsabilit\u00e9s, les cons\u00e9quences de leurs gestes, la perception qu’auront leurs clients et coll\u00e8gues, l’espace qu’ils peuvent occuper et ensuite je les laisse faire \u00e0 leur fa\u00e7on. Je passe de temps en temps pour illustrer une situation, donner l’information compl\u00e8te \u00e0 une question ou encore… corriger un formulaire que j’ai invent\u00e9 et que je veux qu’on remplisse exactement comme moi je le fais. ( je blague \u00e0 p<\/span>eine! ) Je crois que le travail doit permettre aux personnes de s’\u00e9panouir. Parce que c’est ce que je me souhaite, mais aussi car en s’\u00e9panouissant, les gens donnent le meilleur d’eux-m\u00eames. J’ai une bonne fa\u00e7on pour en reconna\u00eetre les premiers signes : j’entends le monde rire dans le bureau des ventes. J’entends des rires francs et spontan\u00e9s, je vois des gens quitter le bureau des ventes en blaguant et en saluant le ou la vendeur-vendeuse par son pr\u00e9nom, ou encore sortir d’une signature de contrat avec de larges sourires, heureux et relax\u00e9s. On entre dans le bureau d’un vendeur toujours un peu sur ses gardes, voire m\u00e9fiant. Si on en repart en riant et confiant, il doit y avoir quelque chose de bien qui s’est pass\u00e9 entre-temps. Cette chose bien, qui pour moi fait toute la diff\u00e9rence, c’est la magie d’un employ\u00e9 \u00e9panoui. On me dira que ma vision de l’\u00e9panouissement d’un \u00eatre humain est un peu simpliste, mais que voulez-vous, moi je crois que le bonheur, le petit bonheur de tous les jours qui s’accumule, est suffisant. Serait-ce vraiment possible qu’un processus de formation et de gestion de personnel se r\u00e9sume ainsi : soyez heureux et assurez-vous que vos clients et coll\u00e8gues le soient aussi. En tout cas, le vieux que je suis, il aime les choses simples et celle-l\u00e0 n’est pas trop compliqu\u00e9e! Robert Les Bassins du Havre<\/strong><\/a><\/p>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"

Par Robert Rosenberg<\/strong><\/a><\/p>\n

Chez Pr\u00e9vel<\/strong><\/a>, on m’a souvent demand\u00e9 de participer \u00e0 la formation de nouveau personnel. J’accepte toujours volontiers car du coup les \u00e9quipes s’en trouvent enrichies pour partager la charge de travail. Je l’ai fait souvent pour Le Lowney<\/strong><\/a>.<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1000148","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"acf":[],"yoast_head":"\nLa rel\u00e8ve - Pr\u00e9vel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prevel.ca\/fr\/blogue\/la-releve\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La rel\u00e8ve - Pr\u00e9vel\" \/>\n<meta property=\"og:description\" content=\"Par Robert Rosenberg Chez Pr\u00e9vel, on m'a souvent demand\u00e9 de participer \u00e0 la formation de nouveau personnel. 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